01Who we are
Kaziflow (“we”, “us”) provides a workspace for teams to track tasks, leads, tickets, requests and other work. For data you put into a workspace, the workspace owner decides how it is used and we process it on their behalf. For account, billing and website data, we decide how it is used.
02What we collect
- Account details: your name, email address, profile picture and sign-in methods such as passkeys.
- Workspace content: records, custom field values, documents, comments and files you or your team add.
- Usage and security data: sign-in times, device and browser type, IP address and activity history, used to keep accounts secure and show access logs.
- Billing details: plan, invoices and payment status. Card details are handled by our payment provider, not stored by us.
- Messages: anything you send us when you contact support or sales.
03How we use it
- to provide, run and secure the Service, including live updates between teammates;
- to show activity history and access logs to the right people in your workspace;
- to power AI features when you choose to use them;
- to send service emails such as invitations, notifications and important changes;
- to answer your questions and provide support;
- to understand how the Service is used so we can improve it;
- to meet legal obligations.
We do not sell your personal data, and we do not use your workspace content to advertise to you.
04AI features
When you use AI features, the relevant workspace content is sent to our AI providers only to produce the result you asked for. Assistants you connect yourself can only access what the connecting person can see, and their actions are recorded in the activity history.
06How long we keep it
We keep workspace content for as long as the workspace exists. When a workspace or account is deleted, we remove its data from our live systems and from backups within a reasonable period, unless we must keep some records longer by law.
07How we protect it
We use encryption in transit, passkey sign-in, role-based permissions, access logs and regular backups to protect your data. No system is perfectly secure, so please tell us at once if you notice anything suspicious.
08Your rights
Under the Kenya Data Protection Act, 2019 and similar laws, you may have the right to:
- access the personal data we hold about you;
- correct data that is wrong or incomplete;
- ask us to delete your data;
- object to or restrict certain processing;
- receive your data in a portable format.
For data inside a workspace, please contact the workspace owner first. You can also complain to the Office of the Data Protection Commissioner in Kenya.
10Changes to this policy
We may update this policy from time to time. If we make important changes, we will tell you by email or in the app before they take effect.
11Contact
For privacy questions or requests, email [email protected] or reach us through our contact page.